Kensu

KENSU PRIVACY POLICY

Effective Date: February 28, 2026

Kenko Space, LLC d/b/a KENSU (“Kensu,” “we,” “us,” or “our”) operates the Kensu mobile application, website, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Services.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

When you create an account, book services, or use interactive features, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Username and profile information
  • Location (if provided in profile or check-ins)
  • Photos, notes, reviews, ratings, and other User Content
  • Payment information (processed by third-party processors)
  • Communications with us
  • Information submitted for concierge or advisory services

If you use booking features, we may collect appointment-related information.

If you submit User Content (e.g., check-ins, reviews, practitioner notes), that content may be visible to other users depending on your privacy settings.

B. Payment Information

Payments are processed by third-party processors such as Stripe, Apple App Store, or Google Play. Kensu does not store full credit card numbers.

Payment processors may collect:

  • Billing address
  • Payment method details
  • Transaction information

Your payment information is subject to the privacy policies of those processors.

C. Automatically Collected Information

When you use the Services, we may automatically collect:

  • IP address
  • Device type and operating system
  • Browser type
  • App usage data
  • Log data
  • Referring URLs
  • General location derived from IP address

We use cookies, SDKs, pixels, and similar tracking technologies to collect and store certain information about your interactions with the Services. These technologies help us operate, secure, analyze, and improve the Services. For more detailed information about our use of cookies and tracking technologies, please review our Cookie Policy.

D. Location Information

If you use location-based features (e.g., check-ins or tagged locations), we may collect and display location data you choose to share. You control whether to enable device-level location permissions.

E. Cookie and Tracking Technologies

We use cookies, SDKs, pixels, and similar technologies to:

  • Authenticate users and maintain secure sessions
  • Remember preferences and settings
  • Analyze usage patterns and improve performance
  • Detect fraud and protect the Services
  • Measure the effectiveness of communications

You can control certain cookies through your browser or device settings. Disabling some cookies may limit functionality of the Services.

For additional details regarding the types of cookies we use and how to manage them, please see our Cookie Policy.

F. Communications

If you contact us, participate in surveys, or join early access programs, we may collect information related to those communications.

2. How We Use Information

We use personal information to:

  • Provide and operate the Services
  • Enable discovery, saving, reviewing, and sharing of providers
  • Facilitate bookings and transactions
  • Provide memberships and subscription services
  • Deliver concierge or advisory services
  • Communicate with you (transactional and promotional)
  • Improve and develop new features
  • Monitor usage and prevent fraud
  • Enforce our Terms of Service
  • Comply with legal obligations

We may use aggregated or de-identified information for analytics, research, and business purposes.

3. How We Share Information

We may share information in the following circumstances:

A. With Service Providers

We share information with vendors that help operate the Services, including:

  • Payment processors (e.g., Stripe)
  • Email service providers (e.g., SendGrid)
  • Cloud hosting providers
  • Analytics providers

These service providers are contractually obligated to protect information.

B. With Other Users

Certain information may be visible to other users, including:

  • Profile information
  • Saved places
  • Reviews and notes
  • Check-ins
  • Photos

Visibility depends on your privacy settings.

C. With Third-Party Providers

If you book or engage with a third-party provider, relevant information may be shared to facilitate the transaction.

D. Legal Compliance

We may disclose information:

  • To comply with law or legal process
  • To protect rights, safety, or property
  • To prevent fraud or security threats

E. Business Transfers

If Kensu undergoes a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.

4. Data Retention

We retain personal information as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

User Content may remain visible unless removed by you or required by law.

5. Your Rights and Choices

Depending on your jurisdiction (including California), you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Request information about data sharing

To exercise these rights, contact: legal@onkensu.com We may verify your identity before processing requests.

6. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know categories of personal information collected
  • Right to request deletion
  • Right to opt out of certain data sharing

Kensu does not sell personal information as defined under California law.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Users

The Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States.

9. Children

The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will provide notice as required by law.

11. Contact Us

Kenko Space, LLC d/b/a KENSU
Attn: Privacy
6614 Ave U Unit #705
Brooklyn, NY 11234
Email: legal@onkensu.com